University Card Office

Our aim is to make the application, renewal and replacement process as user-friendly as possible for departmental and college administrators, and authorised requestors who are applying on behalf of others.

We aim to process requests within 3 to 5 working days. However, it may take longer during our busier period, from July to October. We recommend making requests with as much notice as possible, allowing us time to action them.

Student or staff member with a card query?

Read our FAQs for cardholders, or:

  • If you are a member of staff, please speak to your departmental or college administrator or HR
  • If you are a new or existing student, please contact your college administrator

Card Extension Programme - Access to benefits across University facilities

Staff who’s cards are expiring within 17 September 2023 and 5 January 2024 (inclusive) period will receive an electronic membership extension but won’t get a new card, due to the pressures of card processing at the start of term. If your request is an urgent or sensitive nature, please contact the team at


Contact us

Monday to Friday, 9am - 4pm

+44 (0) 1865 2 70576