University Reception Services
Exceptional reception services for a seamless experience
Dynamic Reception Support — launching March 30
We know how important it is to keep receptions open and welcoming. That’s why we have created our Dynamic Reception Support: to provide professional and reliable cover during periods of sickness, leave, or recruitment, even when notice is short. This means you can continue to manage your building’s reception yourself, without having to worry about covering absences. We will launch the service soon – if you would like to stay informed about it, sign up for updates using the web form below.
First impressions matter. Our reception service is designed to deliver a seamless, professional, and welcoming front-of-house experience at all times. As they greet visitors and support building users, our expertly trained and personable reception staff ensure every encounter reflects the highest level of customer service.
We have two service opportunities to offer to tailor how we can support you. Whether you want us to fully manage your reception service, or step in during periods of short staff, we are happy to help.
Our services
Reception Operations Management
For this service, we go beyond traditional staffing. Our team meticulously recruits and trains reception professionals to handle a wide range of situations with confidence, efficiency, and expertise. We manage every aspect of your reception operations, including recruitment, team integration, rota coordination, and full coverage for leave and absences.
To consistently raise the bar, our dedicated management team implements innovative support systems, delivers targeted training programs, and provides comprehensive management reports. These insights help clients stay informed while ensuring service excellence at every touchpoint.
Trust us to manage your reception services – so you can offer every staff member and visitor an outstanding experience from the moment they arrive.
New: Dynamic Reception Support
During periods when you need additional temporary cover, our team of highly trained University receptionists is ready to support you.
To access this service, we complete a brief onboarding process to ensure we have all the information necessary to step in at a moment’s notice. Whether you need cover for a week or a month, we are here to keep your reception running smoothly and ensure your building users and visitors receive the service they expect.
Whether you require a traditional reception service, concierge-style assistance, or help with registration desk duties, we can tailor our support to suit your needs.
Customer testimonials
The FM managed reception service is professional, consistent, reliable, and friendly - we are very pleased with the service!
Keith Gillow, Director of IT & Physical Resources, Mathematical Institute
The reception team are unfailingly polite and helpful. They interact with a wide range of visitors, both internal to the University and external, and provide guidance on many subjects and issues. They are the first line of contact for many people coming to or calling our offices, and their professionalism and courtesy do the University’s reputation proud.
Jo Lateu, Head of Administration & Finance, Academic Administration Division
In the Social Sciences divisional office we are very happy with the reception support delivered by the central shared services team. The way the service is priced is transparent and fair, the team are reliable and professional and receive good management support and training. We no longer need to worry about covering breaks, absences or recruitment gaps and the way the service level agreement has been built flexibly for us is much appreciated. Thanks again.
Sarah Warden, Head of Strategic Planning & Projects, Social Sciences Division
The Oxford Martin School has partnered with the Reception Service since October 2021, and the level of service we have received throughout has been consistently excellent. Our regular reception team are a warm, highly professional group who understand their role not only as part of our extended professional services team but also as the first point of contact for our staff and visitors each day. I also value the reassurance that our reception desk is always fully covered, with seamless support provided whenever the regular team are on leave. This ensures that I am not required to manage unexpected absences or staffing challenges, and that we always present a professional and welcoming environment to our visitors.
Rachel Barber, Head of Administration and Finance, Oxford Martin School
Jessica Read, Reception Services Manager
