We provide a comprehensive response service out of normal working hours (Monday to Friday 17.00 to 8.30, weekends and public holidays).
This gives reassurance that all issues will be dealt with appropriately to a satisfactory conclusion on behalf of the department.
This service includes:
- We ensure all building access keys/cards are registered in our secure key management systems. These are located at our Old Observatory and Old Road Campus centres.
- Access to building keys is strictly controlled with biometric access limited to authorised security personnel.
Fire alarm response
If an alarm is activated out of normal working hours (Monday to Friday 17.00 to 8.30, weekends and public holidays), we call the Fire Service and send a patrol to the scene to liaise with the Fire Service and ensure the premises have been evacuated.
We work closely with the Oxfordshire Fire and Rescue Service, Chief Fire Officers’ Association and the University Safety Office and operate in accordance with the University Fire Safety Policy Statement S2/05.
Intruder alarm response
If an alarm is activated out of normal working hours (Monday to Friday 17.00 to 8.30, weekends and public holidays), we send a patrol to the scene to investigate the cause, if necessary.
If we believe a crime has been committed we will call the police. We will also contact the department’s nominated emergency contact, who may need to attend the premises to provide details of any stolen or damaged property.
Plant, environmental and building systems alarm response
Security Services is able to provide, by prior agreement with the department, an appropriate response to specialist alarms. This agreement takes into consideration all safety regulations and practices for the type of system.
Personal attack alarm response
Once an identified personal attack alarm is activated, we immediately send a patrol to the premises, investigate the reason for activation and take any necessary remedial action. We also arrange for assistance and support to be provided when necessary.
Lift alarm response
When a lift alarm is activated, we send a patrol to the scene to reassure the person trapped. The University contracted lift maintenance company is called to attend, and the department is also informed. If necessary, we also call in the Fire and Rescue service for assistance.