Get help with using the Card Request Management app

Support options for Card Office staff using the Card Request Management app

This guidance is for Card Office users of the Card Request Management app

This guidance relates to the new University Card Service, which is being rolled out by the IT Services Card Stabilisation project with colleagues from the University Card Office.

The service is currently is currently in the Early Life Support phase and this support guidance will be updated regularly throughout this period.

 

 

Request a change

Request type Action
Add / remove access to the Card Request Management app for a user within the Card Office Email the Card Stabilisation project team
Update the Card Office team details Email the Card Stabilisation project team
Change request for Card Request Management app, eg drop-down list content Email the Card Stabilisation project team

 

 

Questions about the Card Request Management app or the card request process 

Query type Action If that doesn't resolve it, then...
Raise a how to / process / data query about the Card Request Management app
  1. Read the help guide for Card Office users
  2. Read the help guide for HR users
  1. Speak to colleagues in the Card Office 
  2. Email the Card Stabilisation project

 

 

Resolve issues

Issue Action If that doesn't resolve it, then...
Card Request Management app is not available
  1. If you are a new user, then check that an access request has been submitted and completed 
  2. Check that you are accessing the URL for the app: https://unioxford.crm11.dynamics.com/ (opens in a new tab) 
  3. Check status.ox.ac.uk (opens in a new tab) for reports of known issues:
    • see ‘Small business solutions (Dynamics Apps)’ [under ‘Professional Services and University administration’ section]
 Contact the Central IT Service Desk
Error when you try to login to the Card Request Management app
  1. Check that you can access other websites. Contact local IT if not 
  2. Check status.ox.ac.uk (opens in a new tab) for reports of known issues:
    • see ‘Small business solutions (Dynamics Apps)’ [under ‘Professional Services and University administration’ section]
  3. Check that you are accessing the URL for the app: https://unioxford.crm11.dynamics.com/ (opens in a new tab) 
  4. Check that you are using the correct login details
 Contact the Central IT Service Desk
Error messages or unexpected results when using the Card Request Management app
  1. Read the Card Office user help guide  
  2. Check status.ox.ac.uk (opens in a new tab) for reports of known issues:
    • see ‘Small business solutions (Dynamics Apps)’ [under ‘Professional Services and University administration’ section]
 Contact the Central IT Service Desk
Incorrect data in submitted application Cancel the submission; ask HR administrator to create and process a new request  n/a

 

 

Last update:

08 August 2023

Contact the Card Stabilisation project team

To report technical issues with the Card Request Management app, or to add or remove a user, contact the Card Stabilisation project team.

card-project@it.ox.ac.uk

 

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